• Microsoft Dynamics 365 CRM Functional Consultant

    Job Locations CA-ON-Greater Toronto Area
    Posted Date 3 weeks ago(12/26/2018 7:49 PM)
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    Job Industry
    Accounting and Auditing Services, Computer Software, Technology Services
  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary


    BDO Canada is currently seeking a Dynamics 365 CRM Functional Consultant to join our growing BDO Solutions CRM Practice in the GTA. The Consultant will be responsible for supporting all application activities during the full lifecycle of a Dynamics 365 CRM implementation.  This includes working with the BDO team on various activities including requirements gathering and documentation, business process definition, solution design, configuration, testing, user training and support on a variety of projects. 


    This role will be client facing with various client sites in the GTA and throughout Ontario. Out of province/country travel may also be required periodically.


    BDO Canada LLP is Canada's 5th largest accounting and advisory firm with over 100 offices and over 3,000 employees across Canada. We focus on meeting the needs of Canadian businesses, individuals, and community-based organizations. We offer a full range of business advisory services to meet the unique needs of our highly diverse clientele. Our Canadian offices are located in the country's larger cities and smaller communities.


    Key Accountabilities and Responsibilities:


    • Planning sessions to identify requirements
    • Design of Dynamics CRM to meet client requirements
    • Dynamics CRM Solution Configuration
    • Solution Testing and Documentation
    • User Training including user training documentation
    • On-site client support 
    • Remote client support


    Required education and Professional Skills/Knowledge:


    • Demonstrable practical experience working with CRM software (preferably Dynamics) is a requirement for this position.  This could include previous experience as a Dynamics CRM consultant or a role as internal CRM support.




    • The following certifications are desirable (related certifications also considered):
      • Microsoft Dynamics 365 for Sales
      • Microsoft Dynamics 365 for Customer Service
    • Professional Services Experience
    • Experience working with clients to determine their requirements and business processes and map them to the capabilities of Dynamics 365 CRM
    • Experience designing and documenting customizations required in the solution to meet client’s needs
    • University Degree or College Diploma in technology or business
    • Previous consulting experience preferred but not required.




    • Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
    • Perform as a committed team player.  The success on each project depends on the combined efforts of the implementation team.
    • Highly organized and able to work well under pressure both from clients and from team members. 
    • Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
    • Self-motivated.  Learning new skills without prompting is expected.
    • Willing to travel up to 5% 


    Our Vision: One Firm engaged to make a difference through valued relationships with our people, clients and communities.


    In addition to competitive base salaries, BDO provides a comprehensive benefits plan, excellent mentorship support, opportunities for advancement and many other rewards.  At BDO we are committed to the growth of our people. As part of our team, you can expect in-depth training and career development, diverse assignments and client exposure.



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