• Technical Support Analyst

    Job Locations CA-BC-Kelowna
    Posted Date 2 weeks ago(8/2/2018 12:41 AM)
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    Job Industry
    Accounting and Auditing Services, Computer Software, Technology Services
  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary


    BDO Canada currently has an opening for a Technical Support Analyst in our Kelowna office. This is a full-time permanent position. Travel to regional offices in the Kelowna area is necessary on a quarterly or as-needed basis; access to a vehicle is required.


    Reporting to the Manager, End User Services, the Technical Support Analyst works as part of the End User Services team, providing a range of IT support services to internal customers within the Kelowna office, and across Canada.


    Key Accountabilities and Responsibilities:


    • Setup desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
    • Provide support of hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
    • Deliver in-person, service desk queue, and remote desktop support to customers
    • Maintain supported computer inventory of hardware in the Asset Management Database
    • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues
    • Work overtime when required to ensure service delivery to assigned office(s)
    • Participate in IT projects when needed
    • Other related tasks


    Professional Skills/Knowledge:


    • What do we consider an asset for this role?
      • Experience supporting customers in a call centre
      • Minimum 2-3 years of experience in a similar end user services support role
      • Certifications such as A+, MCP, MCDST
      • Hands-on involvement managing user accounts within Active Directory
      • Working knowledge of service management ticketing systems
    • Troubleshooting, problem solving and analytical skills
    • Exposure to imaging software, and software deployment systems
    • Strong working knowledge of the MS Office suite, Windows 7, and Windows 10
    • Familiarity with Skype for Business
    • Knowledge of iPhone, and Android devices
    • Ability to learn new technology quickly with minimal supervision
    • Capable of prioritizing tasks, and working in a fast paced customer service environment
    • Understanding of networks and servers, previous exposure to a Windows network environment


    Our Vision: One Firm engaged to make a difference through valued relationships with our people, clients and communities.





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