• Dynamics CRM Support Specialist

    Job Locations CA-AB-Calgary
    Posted Date 7 days ago(7/10/2018 9:14 AM)
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    Job Industry
    Accounting and Auditing Services, Computer Software, Technology Services
  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary


    BDO Canada is currently in the process of recruiting two full-time permanent Dynamics CRM Support Specialists to join their growing team. The positions will be responsible for providing remote post-implementation application support to BDO’s clients.


    Working Hours: The positions would initially involve a ramp-up period from July through September with regular business hours (9:00am to 5:00pm MST). Starting in October, the working hours would involve two support shifts: an afternoon shift from 12:00pm to 8:00pm MST and a morning shift from 4:00am to 12:00pm MST. Candidates applying to the position must be interested in working one of these two shifts.


    BDO Canada LLP is Canada's 5th largest accounting and advisory firm with over 100 offices and over 3,000 employees across Canada. We focus on meeting the needs of Canadian businesses, individuals, and community-based organizations. We offer a full range of business advisory services to meet the unique needs of our highly diverse clientele. Our Canadian offices are located in the country's larger cities and smaller communities.


    BDO IT Solutions practice provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM) and business intelligence (BI) solutions to our clients across Canada. BDO IT Solutions is a Microsoft Gold Certified partner and was named Canadian Reseller of the Year for three consecutive years. For multiple years BDO IT Solutions has also been awarded Inner Circle status and President’s Club membership.


    Key Accountabilities and Responsibilities:

    • Leverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues via phone, remote system access and Cisco WebEx information sessions
    • Troubleshooting issues and reproducing the issues in a separate development environment
    • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
    • Participate in other projects when needed
    • Other related tasks

    Education and Professional Skills/Knowledge



    • 2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016) – they will primarily be supporting Dynamics 365 CRM
    • Interest in working morning (6am – 2pm) and/or afternoon (2pm – 10pm) shifts
    • Experience and comfort level in supporting users remotely by phone or screen sharing capability
    • Proficiency with Microsoft Windows and Microsoft Office Suite


    • Configuration experience with D365/Dynamics CRM
    • Experience supporting D365/Dynamics CRM configurations where the application is integrated with other systems
    • Microsoft D365/Dynamics CRM certification


    • Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
    • Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
    • Highly organized and able to work well under pressure both from clients and from team members.
    • Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
    • Self-motivated. Learning new skills without prompting is expected.

    In addition to competitive base salaries, BDO provides a comprehensive benefits plan, excellent mentorship support, opportunities for advancement and many other rewards. At BDO we are committed to the growth of our people. As part of our team, you can expect in-depth training and career development, diverse assignments and client exposure.


    Our Vision


    One Firm engaged to make a difference through valued relationships with our people, clients and communities.




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