BDO. Because relationships matter.
There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.
Reporting to the Sr. Manager, End User Services, the Service Management Lead (SML) is primarily responsible for aligning internal support activities with our outsourced service providers to insure seamless integration in the support eco system, with a primary focus on Service Desk activities. The SML will work with service providers to insure service are meeting Service Standards, and if not will work with the providers to insure appropriate service improvement activities are underway.
In addition, the SML will insure service tools and processes are in place to enable outsourced vendors to perform their duties.
Key Accountabilities and Responsibilities:
Education and Professional Skills/Knowledge:
Our Vision: One Firm engaged to make a difference through valued relationships with our people, clients and communities.