• Senior Consultant – Microsoft Dynamics 365 CRM

    Job Locations CA-ON-Mississauga
    Posted Date 3 months ago(5/25/2018 2:23 PM)
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    Job Industry
    Accounting and Auditing Services, Computer Software, Technology Services
  • About Us

    BDO. Because relationships matter.
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary


    BDO Canada LLP is Canada's 5th largest accounting and advisory firm with over 100 offices and over 3,000 employees across Canada. We focus on meeting the needs of Canadian businesses, individuals, and community-based organizations. We offer a full range of business advisory services to meet the unique needs of our highly diverse clientele. Our Canadian offices are located in the country's larger cities and smaller communities.


    BDO’s Outsourcing Services help small and mid-sized businesses manage their financials and customer engagements in an efficient, cost-effective manner. Our professionals are hands-on, and work in collaboration with clients to help develop solutions that are customized to work best for them. We leverage world-class Microsoft cloud technology so you’re always connected to your system – anytime of day from anywhere in the world.


    We are currently in the process of recruiting a Senior Consultant within Dynamics 365 CRM to join our Dynamics team in our BDO Outsourcing CRM practice. The Dynamics 365 CRM Application Specialist will be responsible for supporting all application activities during the full lifecycle of a Dynamics 365 CRM implementation.  This includes requirements gathering and documentation, business process definition, solution design, configuration, testing, user training and support. 


    This role will be client facing with various client sites throughout Ontario. Out of province/country travel may also be required periodically.


    Key Accountabilities and Responsibilities


    • Work with clients to determine their requirements and business processes and map them to the capabilities of Dynamics 365 CRM.
    • Design and Document customizations required in the solution to meet client’s needs.
    • Configure Dynamics CRM to meet client requirements.
    • System Testing. 
    • System Documentation including user training documentation.
    • User Training and Testing Support.
    • On-site client support.  
    • Remote client support

    Required education and Professional Skills/Knowledge

    • University Degree or College Diploma in technology or business
    •  Demonstrable practical experience working with CRM software (preferably Dynamics) is a requirement for this position.  This could include previous experience as a Dynamics CRM consultant or a role as internal CRM support.


    • The following certifications are desirable:
      • Microsoft Dynamics 365 customer engagement Online Deployment Certification.
      • Microsoft Dynamics 365 Customization and Configuration
      • Microsoft Dynamics 365 for Sales
      • Microsoft Dynamics 365 for Customer Service
    • Professional Services Experience
    • JavaScript, SQL or programming experience
    • Data integration and/or migration experience
    • Previous consulting experience preferred but not required.


    • Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
    • Perform as a committed team player.  The success on each project depends on the combined efforts of the implementation team.
    • Highly organized and able to work well under pressure both from clients and from team members. 
    • Flexible and adaptable to change. We implement change for diverse clients on a daily basis.
    • Self-motivated.  Learning new skills without prompting is expected.
    • Willing to travel up to 25% 

    Our Vision: One Firm engaged to make a difference through valued relationships with our people, clients and communities.


    In addition to competitive base salaries, BDO provides a comprehensive benefits plan, excellent mentorship support, opportunities for advancement and many other rewards.  At BDO we are committed to the growth of our people. As part of our team, you can expect in-depth training and career development, diverse assignments and client exposure.






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