BDO

  • Technical Support Analyst, IT (6 Month Contract Position)

    Job Locations CA-QC-Montreal
    Posted Date 2 weeks ago(4/11/2018 6:43 AM)
    Job ID
    2018-5596
    # Positions
    1
    Job Type
    Contract
    Years of Experience
    2
    Job Industry
    Accounting and Auditing Services, Computer Software, Technology Services
  • About Us

    BDO. Because relationships matter.
     
    There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

    Job Description (EN)

    Position Summary

     

    BDO Canada has an opening for a Technical Support Analyst in our Montreal office. This is a six-month contract opportunity with the possibility of transitioning into a full-time permanent position.

     

    Reporting to the Manager, End User Services, the Technical Support Analyst works as part of the End User Services team; providing a range of IT support services to internal customers within Quebec, and across Canada.

     

    Some travel to regional offices within Quebec might be necessary; access to a vehicle is an asset.

     

    Key Accountabilities and Responsibilities

     

    • Excellent communication skills (written and spoken) in both official languages
    • Setup desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
    • Provide support of hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
    • Deliver in-person, service desk queue, and remote desktop support to customers
    • Maintain supported computer inventory of hardware in the Asset Management Database
    • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues
    • Ability to prioritize tasks, and work in a fast paced customer service environment
    • Understanding of networks and servers, previous exposure to a Windows network environment
    • Participate in IT projects when needed
    • Knowledge of iPhone, and Android devices
    • Other related tasks

     

    Professional Skills/Knowledge

     

    • What do we consider an asset for this role?
      • Experience supporting customers in a call centre
      • Minimum 2-3 years of experience in a similar end user services support role
      • Certifications such as A+, MCP, MCDST
      • Hands-on involvement managing user accounts within Active Directory
      • Working knowledge of service management ticketing systems
    • Troubleshooting, problem solving and analytical skills
    • Strong working knowledge of the MS Office suite, including Outlook, Windows 7, and Windows 10
    • Familiarity with Skype for Business
    • Exposure to imaging software, and software deployment systems
    • Ability to learn new technology quickly with minimal supervision

     

    Our Vision: One Firm engaged to make a difference through valued relationships with our people, clients and communities. 

     

    #LI-MM1

     

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