Technical Support Analyst, IT (6 Month Contract Position)

Job Locations CA-ON-Waterloo
Posted Date 1 week ago(3/14/2018 8:29 AM)
Job ID
# Positions
Job Type
Years of Experience
Job Industry
Accounting and Auditing Services, Computer Software, Technology Services

About Us

BDO. Because relationships matter.
There are many world-class accounting & advisory firms. Far fewer that offer a culture so rich in professional opportunity, personal fulfillment, and long-term growth. At BDO, we understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. Because at its core, our business is not about numbers or spreadsheets, dollars or pence, but about people working with, for, and in service of others. In short, because relationships matter.

Job Description (EN)

Position Summary


BDO Canada has an immediate opening for an IT Technical Support Analyst at our Waterloo office location. This is a six-month contract opportunity with the possibility of transitioning into a full-time permanent position.


Reporting to the Manager, IT Support, a role of the Technical Support Analyst works as part of the Support team in providing a range of technical/network administration and IT support services to all users across Canada. This individual will provide users with exceptional customer service provide timely and consistent support and administer the Firm’s internal systems. Access to a vehicle is a must as this role requires travel between our offices.


Key Accountabilities and Responsibilities

  • Utilize effective communication and listening skills with the Clients and the Colleagues in the IT Department to troubleshoot the technology issues
  • Log, monitor and report all incidents and support related tasks that come in through the service management ticketing solution and/or the phone
  • Service desk queue support is required
  • Provide direct and remote desktop support to users (in-person, by phone, e-mails, and/or voice-mail) to assist with daily software/hardware support requirements and follow up to ensure client satisfaction.
  • Set-up and support IT equipment and services for meetings, training sessions, video conferences, and WebEx etc.
  • Manage and maintain all supported computer inventory of hardware and phone systems in our Asset Management Database.

Education and Professional Skills/Knowledge

  • Certifications such as A+, MSTST, MSCE & IIIT considered asset
  • College Diploma or University Degree in a Computer Science or in a related discipline, or equivalent work experience
  • Minimum 2-3 years of experience in the similar end user services support role
  • Experience in tax and accounting software support would also be the asset
  • Strong working knowledge in MS Office (Word, PowerPoint, Excel, Access, and Outlook)
  • Experience with service management ticketing systems considered the asset

Our Vision:


“The best professional services firm in the mid-market”




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